To place an order with Jonny Lipford Music, go to https://www.jonnylipfordmusic.com/collections 

Select the category you’d like to shop from. When you find an item you’d like to order, add it to your cart and continue to the checkout to pay for your order. 

You will need your name, address where you’d like to have your order sent and an email and phone number.

You can pay during the checkout process. We take several forms of payment to make this convenient for you! 

We accept PayPal, ShopPay, GooglePay and any major credit cards. We do not take checks. 

When you make a purchase with Jonny Lipford Music, automatic updates are sent to your email or phone with tracking information. You can click on the link from the order confirmation or the email that you recieve to track your order with the respective shipping company.

If you are having trouble placing your order, we are happy to help! Email us at orders@jonnylipfordmusic.com and we will do our best to respond in a timely manner.

No, you do not need to create an account to make an order, however, if you want to log in at a later date to see your previous purchases you will need an account.

Please contact us immediately at orders@jonnylipfordmusic.com. We will ask for photos of the damage, so if you could send them ahead of time, please do so!

We try to keep things organized into collections to make them easy to find. You can also use the search bar located at the top of the website to find specific products or pages. 

If a product is sold out, we have a "waitlist" option at the end of the product description that you can add yourself to. Simply open up the form and fill it out. When that product becomes available for purchase again, a team member will reach out to you!

We try to offer a variety of products that suit the needs of all kinds of flute players. If you are looking for a custom instrument, please reach out directly to the maker of the flute/instrument/product for more details. 

Yes! We do offer gift cards and they are wonderful gifts for those who are looking to purchase a gift for the flute player in their lives!

We do not offer wholesale on the flutes and other instruments that we carry, however, we do offer wholesale on the flute music CDs. We also have a robust affiliate and influencer program. 

Please contact us right away at orders@jonnylipfordmusic.com if you suspect that your package is lost or stolen. 

We typically ship within 1-2 days of when we receive your order (please allow for extra time if ordering over holidays and weekends). In some cases the flutes are "made-to-order" and can take longer to finish. This is noted on each flute/product.

Shipping rates and delivery times vary depending on the weight and size of the package, where you want the product delivered, how soon you need it, and whether it is being delivered internationally or in the United States. These shipping rates and times are shown during the checkout process before completing your order.

Yes, once your order is packaged and we purchase the label for shipping, you will receive an email letting you know your package is on the way.

We use both UPS and USPS as our couriers.

We ship M-F, except for U.S. Holidays. Please know that Holidays will impact delivery times. 

If you haven’t received your order in a timely manner, please first contact either UPS or USPS (based on which courier was used) for location information. Use the tracking number you were provided when you received the shipping notice.
If you’re still unable to locate your order, please email us at orders@jonnylipfordmusic.com and we will do our best to help locate your order. Please note that unforeseen weather can cause unexpected delays in delivery. In addition, during holidays, or any political strikes or events, estimated delivery times might be longer than usual.

Yes, we ship internationally! Please note that any import duties and taxes are the responsibility of the customer and vary depending on your local and national regulations.

Yes. There is usually some sort of tariff (duty/fee) for products imported from the United States.

Here is a link that can walk you through this process. 

https://www.hellotech.com/guide/for/how-to-open-a-zip-file-windows-mac-iphone-android

First, try searching your email for the order delivery or confirmation email. If you are unable to find your delivery email and have an account, you can simply log into your account at JonnyLipfordMusic.com and retrieve any past orders and redownload them. If you do not yet have an account, but have made purchases, please email us at support@jonnylipfordmusic.com and we can get that taken care of for you!

Any course that you purchase, is hosted on Horizons Flute School, which is a separate platform than JonnyLipfordMusic.com. When you purchased a course, you would have received an email from "Horizons Flute School" welcoming you or updating you. You can visit and log into Horizons Flute School here.

If you are unable to log in, forgot your password or need further assitance, please email us at learning@jonnylipfordmusic.com 

If you’re unhappy with your order, we accept returns and will refund you for the cost of the product after receipt and review of the product (minus shipping costs). For digital products, we are not able to return or refund you for your purchase.  For full refund information, please visit https://www.jonnylipfordmusic.com/policies/refund-policy

Please contact us immediately at orders@jonnylipfordmusic.com. We will ask for photos of the damage, so if you could send them ahead of time, please do so!

Please contact us at orders@jonnylipfordmusic.com if the wrong product was received and we will be happy to get you the correct product. 

Refunds typically show up the next day that we initiate them from our end, however, depending on your institution and form of payment, they can take 5-7 days to appear on your account after we have reviewed and received your return.  

If you are wishing to return an item to us, please contact us within 7 days of your initially receiving the item. Once we have established communication, please ship the item back to us promptly as a refund will not be issued until the product has returned to us.

We cannot offer you a refund on any digital items or courses. Please review the full refund policy here https://www.jonnylipfordmusic.com/policies/refund-policy

Please review the THANK YOU page in your email for this link. I would recommend creating a file for digital goods purchased through my website. If you accidentally delete a download or change devices, you will have continued access to your purchases. If necessary, I can resend the link. 

If you want to access your courses or membership on Horizons Flute School, please log in here: 

https://www.horizonsfluteschool.com/users/sign_in

Here is a link that can walk you through this process. 

https://www.hellotech.com/guide/for/how-to-open-a-zip-file-windows-mac-iphone-android

First, try searching your email for the order delivery or confirmation email. If you are unable to find your delivery email and have an account, you can simply log into your account at JonnyLipfordMusic.com and retrieve any past orders and redownload them. If you do not yet have an account, but have made purchases, please email us at support@jonnylipfordmusic.com and we can get that taken care of for you!

JonnyLipfordMusic.com and Horizons Flute School are different platforms. If you've purchased a course through JonnyLipfordMusic.com, whatever email address you used during the checkout process will be used to automatically create an account for you on Horizons Flute School through integration. You should have received an email notification from Horizons with a login link. 

Login credentials for JonnyLipfordMusic.com and Horizons Flute School may be different based on your choosing. 

If you want to access your purchase history from JonnyLipfordMusic.com, log in here: https://www.jonnylipfordmusic.com/account/login

If you want to access your courses or membership on Horizons Flute School, please log in here: 

https://www.horizonsfluteschool.com/users/sign_in

When you purchase an e-course, you will have forever-access.

Jonny offers many ways to learn the Native American flute including courses, free tips on YouTube, workshops and private lessons. Read more here: https://www.jonnylipfordmusic.com/blogs/native-american-flute-tips/four-ways-to-learn-the-native-american-flute

Yes, though slots are limited each season. Please email learning@jonnylipfordmusic.com to inquire! 

Horizons Flute School–formerly the Native Flute Academy– is your home of learning the Native American Flute with award-winning Jonny Lipford through online courses offering clear instructions. You can go at your own pace! 

Horizons+ is our low-cost, monthly membership plan that gives you access to many of the courses and other learning opportunities. There is also an option to purchase courses individually outside of the membership. Learn more and signup here: https://www.jonnylipfordmusic.com/pages/horizons

Yes! Jonny is available for private and public events. Whether you're hosting a company-wide event for thousands, or a small intimate yoga retreat, Jonny is open to your ideas! Contact him at jonny@jonnylipfordmusic.com to discuss details.

Jonny has worked with thousands of students over the many years. His teaching style is relaxed and systematic, but easy to digest and fun! Here are a few ways you can start learning from Jonny: https://www.jonnylipfordmusic.com/blogs/native-american-flute-tips/four-ways-to-learn-the-native-american-flute

Send Jonny and email at jonny@jonnylipfordmusic.com for more details! 

Yes! Please contact Jonny to discuss your project at jonny@jonnylipfordmusic.com 

Yes, Jonny has collaborated with many award-winning musicians, large brands and companies. Do you have an idea of a project or product? Get in touch with Jonny by emailing jonny@jonnylipfordmusic.com.  

There's strength in collaboration and partnerships and Jonny would love to speak with you about any idea you have to partner either with an in-person or virtual event, a teaching opportunity, a marketing idea or a business idea. Reach out to him at jonny@jonnylipfordmusic.com for details! 

Yes! JonnyLipfordMusic.com does offer an affiliate program for influencers, flute makers and others in our like-minded community. Learn more here: https://www.jonnylipfordmusic.com/pages/partner-with-us

We are currently working on this program. In the mean time, please email Jonny for details at jonny@jonnylipfordmusic.com