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International shipping charges, second day air and next day air will be assessed after you submit your order. It will post as 0 or $10.00 for oversize packages on the order form. This is not the shipping fee for these services. We will contact you with shipping charges before we process your order.

In-stock orders received during normal business hours are shipped within 2 days of receipt and delivered within 7-10 days, with no extra "rush" charges to you. In-Stock orders received after normal business hours are shipped the following business day. Business hours are 9am to 4pm pacific time, M-F.

If an item is temporarily out of stock or is a custom ordered item, we will notify you of any shipping delays of over two weeks. Shipping will be by UPS ground or US mail unless otherwise ordered. Delivery, handling and insurance costs are for each separate delivery destination.

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You are good friends and wonderful people, and you make great flutes! The most impressive thing is you and JoAnn take great care of your customers, even when they are as picky about their flutes as I am. LOL. I’ve been on the quality side of customer service for AT&T now for 12 years and the last 4 years as a senior quality manager. I know great customer service when I see it, and you guys have it! That’s a rarity these days.
~Mark Barger Recording artist, Performer
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