Ordering and Shipping Information

We're here to help our customers get the most from their musical journey by providing the highest quality selection of Native American Style Flutes and Accessories with unparalleled service that is 100% guaranteed!

How to Order
If you would like to place a VOICE order you can reach us Toll Free at (1-888) 88-FLUTE. Because our inventory varies and flutes have custom options, please call us to place a custom flute order.

We offer easy, secure online shopping on our website for all flute accessories, music and resource materials.

Shipping
In-stock orders received during normal business hours are shipped within 2 days of receipt and delivered within 7-10 days, with no extra "rush" charges to you. In-Stock orders received after normal business hours are shipped the following business day. Business hours are 9am to 4pm pacific time, M-F. If an item is temporarily out of stock or is a custom ordered item, we will notify you of any shipping delays of over two weeks. Shipping will be by UPS ground unless otherwise ordered. Delivery, handling and insurance costs are for each separate delivery destination. See chart below:

If You're Order Totals Shipping Charges
Up To $15.00 ADD $8.00
$15.01 - $30.00 ADD $9.00
$30.01 - $45.00 ADD $10.00
$45.01 - $65.00 ADD $11.00
$65.01 - $95.00 ADD $12.00
$95.01 - $125.00 ADD $14.00
$125.00 + ADD $16.00
Additional Freight Charges
Oversize Shipping Fee
Add $10.00 per Package
For 2nd Day Air Packages Add $18.00
For Next Day Air Add $26.00
Hawaii and Alaska Orders Add $10.00
Foreign and Canadian Orders Call for Quote



Our Guarantee
Everything you'll find in our online and printed catalog is backed by our unconditional guarantee. If for any reason you are not completely satisfied with your order, please return it for a prompt refund or exchange. Cds, DVDs and videos returnable only if unopened unlesss determined defective. (Shipping and handling charges are not refundable.)

Returns
Returns accepted for exchange or refund as long as the item is returned in "like condition" as received in a timely manner. Shipping and Handling charges for all returns are the responsiblity of the customer. Shipping and handling charges are not refundable.



  


Hi: My wife, Sandy Powell, ordered a flute bag for Christmas. I just wanted to tell you that it is not only beautiful but really does the job of protecting the flutes. I travel to the river each day with my dogs to "toot." A few weeks ago I laid one of the flutes down while I played another one and a neighbors dog chewed the idle one. Not any more. Thanks.


~Dick Powell
More from our customers...

We offer flutes crafted by several flute makers. Some are Native; Some are not. We do not claim to be affiliated with a Native American Tribe. Some of our flutes are considered to be Native American Style Flutes. Not all our instruments and accessories are being made by tribal recognized Native American Indians. We will indicate in the product description if the item is Native made. Please visit The Indian Arts and Crafts Act of 1990 for more information on this issue. 
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90944 Leashore Drive, Vida, Oregon 97488
Phone: 1-888-88-FLUTE or (541) 896-3101   Fax: (541) 896-3567
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